Your use of this Website and/or our services constitutes Your agreement to the following terms and conditions. If You do not agree with any of these terms and conditions, please do not use this Website or Our services.
If You are under legal age of consent for Your respective district, You are not allowed to access or use this Website or Our services. You acknowledge and agree that You must be of legal age to purchase any of Our products or services available on this Website or otherwise.
By submitting an order and/or payment, You are acknowledging that You have read and understand these terms and conditions. By submitting an order and/or payment, You are also agreeing to be legally bound by these terms and conditions, which form the entire agreement between You and Northstarbookpublishers
Definition of Terms
“Website” means all online content on Northstarbookpublishers website pages.
“Customer,” “You,” or “Yours” mean and refer to you and/or any other person submitting an order to
Northstarbookpublishers on your behalf.
“Company,” “We,” or “Our” mean and refer to Northstarbookpublishers, a company registered under the
laws
of
Massachusetts.
“Product” means and refers to all services and products provided by Northstarbookpublishers to
Customer
in
accordance with his/her Order.
“Order” means an order via phone or e-mail made by Customer to purchase services or products
provided by
Northstarbookpublishers Orders are confirmed by down payments via check, credit card, cash receipt,
bank
wire transfer, WesternUnion, or PayPal transfer.
Our Services
By submitting the Order and/or payment, You are purchasing the Product for Your use only. All Products are non-refundable and come with no warranties, expressed or implied. It is Your obligation to read these Terms and Conditions before submitting any Order and/or payment to this Website.
REFUND POLICY
General Refund Eligibility: Northstar Book Publishers offers a 100% refund under qualifying circumstances; however, this refund is conditional and subject to the applicable terms and requirements.
Custom or Special Packages: The refund policy becomes void if the customer selects a special or customized package.
Additional Revisions: Refund eligibility is void if the customer requests revisions beyond the initially agreed concepts or scope.
Customer Unresponsiveness: The refund policy becomes void if the customer remains unresponsive for more than two weeks without prior notice or communication.
Customer-Requested Project Hold: No refund will be applicable if the project is placed on hold at the customer’s request.
Policy Violations: Refund eligibility is void where the customer has violated applicable company policies or service terms.
Incomplete Creative Brief: Refund eligibility may be void where the customer fails to provide the information necessary to execute the requested services.
Business Closure or Name Change: Business closure, restructuring, or a change in the business name does not constitute grounds for a refund.
Change of Mind or Personal Circumstances: Requests based on a “change of mind,” disagreement with a business partner, or other reasons unrelated to a deficiency in the services provided are not eligible for a refund.
Acceptance of Multiple Revisions: Once the customer has reviewed and accepted multiple sets of revisions for any service, the transaction is no longer eligible for a refund.
Material Provided for Review: Once project materials or deliverables have been provided to the customer for review, no refund will be applicable.
Before Work Commences: The customer is eligible for a 100% refund only before the assigned writers or editors have commenced work on the project, subject to the applicable terms and conditions.
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Change of Mind:
- If (for any reason) you change your mind and decide against continuing your project with us after placing your order, you can ask for refund within the first hour of placing your order. A 40% processing fee will be charged in other cases.
Incompetent Delivery:
- Once the work is delivered, customers are only entitled to claim a refund once they have exhausted all the options detailed as under;
- If it does not comply with project requirements (as requested/documented by the customer). We are committed to provide our customers with 100% satisfaction and offer unlimited revisions to ensure that the delivery is up to the mark. We assign, re-assign and re-write your work to ensure complete satisfaction.
- Reserve FREE Pages for future, but of same value and you can avail them at any time.
If we’re still not able to deliver what you asked for, refund will be processed with a mutual agreement on a set percentage (but only in the cases where the delivery is completely off the mark)
Late Delivery:
- We believe in “On Time Delivery” but if, for any reason we fail to deliver the asked service on time, after at least three attempts to contact us, your refund will be processed once it is established through documentary evidence that the late delivery was the company’s fault.
Refund Time Frame:
- Refunds must be claimed within 30 days of delivery. Refunds claimed after the set time frame will not be entertained.
- All the customers must note the deadline for claiming refund at the time of placing order.
Cases where refund will not be issued:
- In case of late delivery due to some minor technical errors, such as grammatical, typing, word count, missing references etc., refunds will be processed with mutual agreement and the company will only settle with partial refund or discounts reserved for future purchases.
- The company will not be responsible for any delay from the client’s end.
- No refund will be issued on the basis of low of writing.